At SustainableU Development, we're committed to helping you make meaningful progress.

Whether you're building a business, strengthening your leadership, developing new systems, or navigating your next stage of growth, we're here to provide guidance and support.

For program-related questions, visit the Live Calls section of your member portal.

Depending on your program or membership access, you can:

• Attend live sessions to receive guidance and ask questions.
• Submit questions in advance if you cannot attend.
• Access recorded responses when available through your program.
• Receive follow-up guidance by email when appropriate.

Our goal is to help you move from questions to clarity and from clarity to action.

For account, billing, or technical assistance, email leesa@sustainableu.dev.

If you need to reset or update your password, email leesa@sustainableu.dev for assistance.

For your security, please never share your password by email or in the Facebook Group.

Eligible members receive information about upcoming live calls after their membership or program access has been confirmed.

You can find scheduling information in two places:

• Your email: Announcements, scheduling details, and participation instructions.
• Your member portal: The Live Calls section, where upcoming sessions and available resources are posted.

We recommend checking your email regularly so you don't miss important announcements.

We understand that schedules can be demanding. That's why eligible members can access recorded sessions and resources through their member portal.

Live calls are recorded for later viewing, with access based on your membership, program enrollment, or purchase of applicable bonus content.

If you have a question but cannot attend:

• Submit your question in advance through the designated portal form or question section.
• Review the available session recording or response.
• Watch for additional guidance from Leesa through the portal or email, when appropriate.

Please note: Access to recordings, bonus materials, and live participation may vary by program or membership level.

The SustainableU Collective is a community for entrepreneurs, creators, educators, nonprofit professionals, and organizational leaders who believe in building sustainable success.

It's a place to connect, exchange ideas, find encouragement, and grow alongside others navigating their own journeys.

Inside the community, you're encouraged to:

• Celebrate wins: Share your accomplishments and milestones.
• Ask questions: Learn from shared experiences and perspectives.
• Stay accountable: Keep moving toward your goals.
• Exchange resources: Discover useful tools, strategies, and insights.
• Build relationships: Connect with others who value meaningful, sustainable growth.

Ready to connect?

Request to join the SustainableU Collective here:

https://www.facebook.com/groups/sustainableucollective

Group participation is subject to approval and adherence to our community guidelines.

Our community is built on mutual respect, meaningful collaboration, and a shared commitment to sustainable growth.

To protect the experience for everyone, please follow these guidelines.

1. No unsolicited promotions or sales pitches.

This is a space for connection and learning, not unsolicited advertising. Please do not post promotional offers, sales links, lead-generation forms, or invitations to outside groups without prior approval.

2. Keep conversations constructive and growth-focused.

We welcome different perspectives, thoughtful questions, and honest discussions. Disagreements are okay; disrespectful behavior, harassment, discrimination, and personal attacks are not.

3. Celebrate progress at every stage.

Whether you've secured your first client, improved a business process, launched a new initiative, or reached a personal milestone, your progress matters. Share your wins and encourage others.

4. Share knowledge and resources generously.

Helpful tools, workflows, articles, and recommendations are welcome when they genuinely contribute to the conversation. Please disclose any personal or financial connection to resources you recommend.

5. Respect privacy and confidentiality.

Members may discuss business challenges, personal experiences, or sensitive organizational matters. Do not share another member's posts, screenshots, personal information, or discussions outside the group without permission.

Remember that Facebook is a third-party platform, and confidentiality cannot be guaranteed. Avoid posting passwords, financial account details, or other highly sensitive information.

6. Keep discussions aligned with our mission.

SustainableU is dedicated to helping individuals and organizations build stronger leadership, smarter systems, and sustainable growth.

We encourage conversations that support more time, greater profitability, stronger operations, and meaningful impact.

7. Direct customer service requests to email.

For membership access, billing, event registration, technical issues, or account-related concerns, contact:

leesa@sustainableu.dev

Please allow 1–2 business days for a response. Some issues may require additional time to resolve.

8. Help us maintain a welcoming community.

SustainableU Development reserves the right to moderate discussions, remove inappropriate content, decline membership requests, or remove participants who repeatedly violate these guidelines.

Our goal is to maintain a professional, supportive environment where everyone has an opportunity to contribute and grow.

Sustainable growth doesn't happen in isolation. It takes intentional decisions, the right support, and a willingness to keep moving forward.

Whether you're just getting started, preparing for your next stage of growth, or leading an established organization, you belong in conversations that challenge your thinking and support your progress.

Thank you for being part of the SustainableU community.

There's Power in the Pivot.

Leesa & The SustainableU Team

SustainableU Development
Leadership • Systems • Strategic Execution • Sustainable Growthrowth

SustainableU Development

Effective Date: October 2026

These Digital Product Terms and Conditions govern the purchase, access, and use of digital products and educational resources offered by SustainableU Development ("SustainableU," "we," "our," or "us").

Digital Products may include online assessments, diagnostic tools, personalized reports, workbooks, worksheets, calculators, templates, guides, recorded trainings, online learning materials, and other electronically delivered resources.

By purchasing a Digital Product, you agree to these Terms and Conditions. Products or services governed by a separate written agreement may be subject to additional terms.

Country of Merchant Domicile: United States

SustainableU Digital Products are designed to support business development, strategic decision-making, leadership, organizational effectiveness, and professional growth.

Our assessments, recommendations, training materials, and resources are provided for educational and informational purposes.

While we strive to provide practical, relevant, and accurate guidance, individual circumstances differ. Purchasing or completing a Digital Product does not guarantee specific business results, increased revenue, profitability, employment opportunities, or organizational outcomes.

Customers remain responsible for evaluating and implementing recommendations within their own circumstances.

Nothing in our Digital Products constitutes legal, tax, accounting, or other regulated professional advice.

When purchasing a Digital Product, you receive a limited, non-exclusive, non-transferable license to access and use the purchased materials.

Unless otherwise specified, an individual purchase provides access for one user and permits personal or internal business use.

Customers may not reproduce, resell, redistribute, publicly display, commercially sublicense, or share purchased materials with unauthorized users without prior written permission.

SustainableU retains ownership of its original content, intellectual property, assessment frameworks, methodologies, branding, and supporting materials.

Businesses, schools, districts, nonprofits, teams, and other organizations seeking access for multiple users must contact SustainableU to discuss appropriate licensing or organizational arrangements.

Licensing inquiries: leesa@sustainableu.dev

Digital Products may be purchased through SustainableU's website or an authorized checkout provider, including Stripe.

Prices, applicable taxes, payment requirements, and any recurring billing terms will be disclosed before a purchase is completed.

Customers are responsible for providing accurate contact and payment information, including a valid email address for order confirmations and product delivery.

Delivery methods vary depending on the Digital Product purchased.

Products may be provided through one or more of the following methods:

• Immediate access to an online assessment or digital tool.
• Electronic display of assessment results or recommendations.
• Downloadable digital files or access links.
• Email delivery of purchased materials or personalized results.
• Access to scheduled online training, recordings, or other purchased learning resources.

Some assessments and personalized materials may require additional processing or individual review before delivery. Any applicable delivery timeframe will be stated in the product description or purchase instructions.

Where an item includes downloadable files, customers are responsible for saving those files for their authorized use.

If you do not receive your purchase confirmation, access instructions, or purchased materials within the stated delivery timeframe, please contact leesa@sustainableu.dev.

SustainableU makes reasonable efforts to maintain access to its digital resources. Temporary interruptions may occur due to hosting, maintenance, third-party technology, or other circumstances.

If a delivery problem occurs, we will make reasonable efforts to restore access or provide an appropriate alternative delivery method.

Because Digital Products may provide immediate access to proprietary information, downloadable resources, or personalized assessments, Digital Product purchases are generally nonrefundable once access has been provided or delivery has been completed, except where otherwise required by applicable law.

We understand that unusual circumstances may arise.

If you experience duplicate billing, a product delivery failure, a technical issue preventing access, or another concern regarding your purchase, please contact us at leesa@sustainableu.dev.

Refund requests will be reviewed individually.

If a refund is granted, any continuing access to the refunded Digital Product may be revoked. The customer must discontinue use of the refunded materials, subject to applicable law.

This policy does not limit any consumer rights that cannot legally be waived.

Certain Digital Products or learning resources may be offered through monthly, annual, or other recurring subscription arrangements.

Recurring billing applies only when a product is specifically identified as a subscription and the customer expressly agrees to those terms.

Before subscribing, customers will be informed of the applicable price, billing frequency, renewal terms, and cancellation process.

Unless otherwise stated at purchase:

• Monthly subscriptions renew according to the established monthly billing cycle.
• Annual subscriptions renew according to the established annual billing cycle.
• Subscriptions continue until canceled in accordance with the applicable subscription terms.

Customers may cancel through an available online subscription-management option or by contacting leesa@sustainableu.dev. An online cancellation method will be made available where required by law.

Cancellation stops future renewals. Access to prepaid subscription content generally continues through the end of the paid billing period unless the applicable offer states otherwise.

Refunds for previously billed periods are subject to the applicable purchase terms and governing law.

Subscription customers will receive any renewal notices, reminders, and other disclosures required by applicable law.

Consulting retainers, coaching engagements, and services covered by separate agreements are governed by their respective contracts.

All original SustainableU content, including assessment frameworks, methodologies, designs, written materials, instructional resources, and associated intellectual property, remains the property of SustainableU Development or its respective licensors.

Purchasing a Digital Product does not transfer ownership of any intellectual property.

Unauthorized copying, redistribution, resale, or commercial exploitation of these resources is prohibited.

SustainableU respects the privacy and professional relationships of its customers.

Purchasing or participating in a Digital Product does not automatically authorize SustainableU to publish your name, organization, testimonial, image, assessment results, or other identifying information for marketing purposes.

We may request separate permission to share testimonials, success stories, or customer experiences.

Any such promotional use will be subject to the customer's authorization.

SustainableU collects and uses customer information to process transactions, provide purchased products, deliver relevant service communications, and support customer inquiries.

Customers may separately choose to receive newsletters, marketing updates, product announcements, and educational resources.

Marketing communications are optional and may be unsubscribed from at any time.

We do not sell or rent customer email lists.

Additional information about data collection, storage, and privacy practices is available in our Privacy Policy on the SustainableU website.

SustainableU makes reasonable efforts to ensure that its Digital Products provide useful, relevant, and reliable information.

However, Digital Products are provided without guarantees of particular results or uninterrupted access, to the extent permitted by law.

SustainableU is not responsible for business decisions, financial losses, operational changes, or other outcomes resulting from a customer's independent implementation of educational materials or recommendations, except to the extent liability cannot legally be excluded.

SustainableU may revise these Terms and Conditions periodically to reflect changes in its offerings, business operations, technology, or legal requirements.

Updated terms will be posted on our website with a revised effective date.

Changes will apply prospectively unless otherwise agreed or legally permitted. Existing contractual rights and applicable consumer protections will be respected.

For questions regarding Digital Products, purchases, accessibility, delivery, licensing, refunds, or subscriptions, please contact:

SustainableU Development

Email: leesa@sustainableu.dev

Website: https://sustainableu.dev

Country of Merchant Domicile: United States

Effective Date: October 2026