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THE Q & A ZONE
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ADMIN SUPPORT & FAQ
Q. How do I get support from Leesa and the SustainableU Team?
Leesa and the SustainableU Team are here to personally answer your questions and help you move forward. Questions can be submitted through the Live Calls section of the portal. Check the upcoming schedule, join us live, or submit your question ahead of time — we’ll make sure it’s addressed either on the call, in a recorded reply, or directly via email so you don’t miss out.
We’re here to support your progress — whether you’re an entrepreneur, educator, or organizational leader. Jump into the Live Calls section anytime!
Q. Where do I change my password?
You can update your password [here]. If you encounter any issues, please email help@sustainableu.dev and we’ll assist you promptly.
LIVE CALLS
Q. How do I know when the calls are happening?
View the upcoming Live Call Calendar by clicking [stay tuned, more info coming].
Q. What if I can’t attend live?
No worries! All calls are recorded, and replays are uploaded to the portal for on-demand viewing anytime. If you have a question but can’t join live, just submit it through the question form in the portal, and Leesa will respond in video or email so you can keep moving forward.
FACEBOOK GROUP
Q. How can I join the SustainableU Facebook Group?
The SustainableU Facebook Group is an exclusive space for all program participants — from creators and entrepreneurs to nonprofit teams and educational leaders. It’s the perfect place to discuss progress, share wins, and exchange ideas. You can request to join [here].
Q. What are the House Rules for the Facebook Group?
✅ No pitching or promoting personal offers. Please refrain from lead capture, paid offers, or sharing personal Facebook pages/groups.
✅ Keep it positive and focused on growth. Whether you’re a maker, educator, or team leader, SustainableU is your space to learn, challenge yourself, and grow outside your comfort zone. We’re here to build organic, sustainable systems that scale.
✅ Celebrate wins! Big or small, we believe success is worth sharing. When you win, we all win. Share your progress, breakthroughs, and insights — we love seeing everyone rise together!
✅ Share tools and recommendations. Found a faster way, new tool, or great app? Share it! Need recommendations? Ask the group — we’ve got you covered.
✅ Stay focused on the bigger mission. This space is about helping you build systems and strategies that create more: more time, more income, and more meaningful impact.
✅ For customer service questions (e.g., order issues, event access), please email info@sustainableu.dev instead of posting in the group — we’ll get back to you within 24–48 hours or less!
✅ Be respectful and collaborative. Posts that don’t follow the House Rules will be removed to maintain a supportive, motivating space for all.
Thank you for making this community a place of inspiration, accountability, and shared success!
With gratitude,
Leesa & The SustainableU Team
SUSTAINABLE U - PRIVACY POLICY
PRIVACY POLICY
Privacy Policy for SustainableU Development
SustainableU Development ("Company," "we," or "us") respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy governs your access to and use of www.sustainableu.dev, including any content, functionality, and services offered on or through www.sustainableu.dev (the "Website"), whether as a guest or a registered user.
By accessing the Website, the Company will learn certain information about you, both automatically and through voluntary actions you may take during your visit. This policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website.
Please read the Privacy Policy carefully before you start using the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is available, you accept and agree to be bound by this Privacy Policy. If you do not agree, you must not access or use the Website.
Children Under The Age Of 13 Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@sustainableu.dev.
Information We Collect About You We collect information that you provide by filling out forms, communicating with us, responding to surveys, search queries, providing comments, or ordering products or services. We also collect data through automatic technologies like Google Analytics, which gather information about your equipment, browsing actions, and patterns.
Use of Cookies and Pixels We use cookies, server logs, and social media pixels to collect information about how our site is used, improve functionality, and tailor advertising. You can set your browser to refuse cookies or alert you when cookies are being sent.
Third-Party Use of Cookies Some content or applications, including ads, are served by third parties who may use cookies or tracking technologies to collect information about you. We do not control these third-party tracking technologies.
Email Information If you correspond with us via email, we may retain your email content, your email address, and our responses. We provide protections for these communications similar to those for online, mail, and telephone interactions.
Email Policies We do not sell, rent, or lease our subscription lists to third parties. All emails will include clear information on how to unsubscribe, and users can opt out at any time by following the instructions provided.
How and Why We Collect Information We collect your information to record and support your participation, track preferences, inform you about products or services, and fulfill contracts. For EU users, we collect and process your data only with affirmative consent.
How Do We Use the Information That You Provide? We use personal information to present our Website, deliver content, provide offers, carry out contracts, improve customer service, and share related services. We may display third-party ads tailored to your interests.
Disclosure of Your Information We do not sell or lease your information. We may disclose personal information to subsidiaries, service providers, legal representatives, or in the case of a business transfer. We may also disclose information when legally compelled to do so.
How Do We Protect Your Information? We use commercially reasonable measures to protect your information, including SSL technology where appropriate. Please note that email is not considered a secure medium.
Policy Changes We will post any Privacy Policy changes on this page. The date the policy was last revised is identified below. You are responsible for ensuring we have an up-to-date email for you and for reviewing this policy periodically.
Visitors’ GDPR Rights EU visitors have the right to access, rectify, or erase personal data; restrict or object to data processing; and request data portability. To withdraw consent or exercise these rights, contact us at info@sustainableu.dev.
Contact Us The Company welcomes your questions or comments regarding this Privacy Policy: Email: info@sustainableu.devEffective Date: 05/2025
Digital Product Sales
SustainableU Terms and Conditions relate to Digital Product sales.
Digital Product Terms and Conditions | SustainableU Development
"Digital Products" refers to videos, online training/learning content, supported workbooks, worksheets, info sheets, and any other downloadable or online-accessible materials owned by SustainableU Development ("SustainableU.dev," "we," or "us").
By purchasing Digital Products through this site, you are agreeing to these terms and entering into a contract with SustainableU.dev, a U.S.-based company.
Country of Merchant Domicile: United States
All opinions expressed in the videos, trainings, or materials are those of the presenter(s) and may not represent the views of SustainableU.dev. All advice is provided "as is," with no warranties or guarantees regarding its appropriateness for your particular situation. SustainableU.dev assumes no responsibility for the implementation or outcomes of any advice, strategies, or content.
Licensing and Use By purchasing access to our Digital Products, you are purchasing a non-transferable, non-exclusive right to access and use the content for personal or internal organizational purposes only. Individual purchases are for single-user use and may not be published, shared, distributed, or publicly displayed without prior written permission.
If you are purchasing for an organization, school, or team and require group-wide or institutional access, please contact SustainableU.dev to arrange an appropriate licensing agreement.
Publicity Consent By purchasing access, you agree that SustainableU.dev may reference your participation in promotional materials or list your organization as a customer, unless you request otherwise in writing.
Return, Refund, and Cancellation Policy Our general policy is not to offer refunds on Digital Products. If you believe you have a special circumstance, please contact us at info@sustainableu.dev to submit a request. Any refund granted will result in the immediate revocation of access to the Digital Products.
Delivery Policy Digital Products purchased through SustainableU.dev are delivered via our secure checkout platform (currently Moonclerk) and are accessible through download or unique access codes. SustainableU.dev makes commercially reasonable efforts to ensure availability but does not guarantee uninterrupted access to web servers or hosting services. In the event of extended unavailability, we will make commercially reasonable efforts to provide the Digital Products via local download.
Legal Notice Products are prohibited where illegal. Buyers are responsible for any applicable local sales taxes. SustainableU.dev reserves the right to update these terms at any time. If you choose not to accept updated terms, your access to services will be revoked. The latest version of these terms will always be available at https://sustainableu.dev.
Subscription-Based Digital Products
- "Monthly" subscriptions will be charged each month on the same calendar day the subscription was first activated.
- "Annual" subscriptions will be charged each year on the same calendar day the subscription was first activated.
- If the charge date falls on a non-existent day (e.g., the 31st of a 30-day month), the charge will occur on the last day of that month.
Privacy We take your privacy seriously. If you opt in to receive updates or related product information, you may receive occasional email communications from SustainableU.dev. We will only contact you regarding purchases or opt-in communications and will never sell or rent your details. For full details, please review our Privacy Policy at https://sustainableu.dev.
For any customer inquiries, please contact: info@sustainableu.devEffective Date: 05/2025
